Shipping & Return
ALERT
As of November 15th 2024 Canada Post is on strike which could result in shipping delays beyond our control. Please contact us for more details.
We are offering free shipping on any order over $200 within Canada or US. International orders will receive $15 dollars off standard shipping on any purchase of in stock items over $200.
After the discount coupon:
Canada Shipping = FREE
US Shipping = FREE
International Shipping = $25.00 (After discount Over $200)
**The discount will automatically come off your purchase of $200 or more in the shopping cart section. All packages are still tracked and insured.
Shipping Information
The following table lists the shipping methods and rates that are currently available when making a purchase from the Artina’s website, unless specified otherwise. The delivery time is an estimate and may change depending on the order.
Select products may include a processing time. The processing time is the length of time between when an item is ordered online and before the order begins its journey to your doorstep.
If none of these options suit your needs, please feel free to use the contact page to discuss your shipping preferences and we will try to do everything possible to accommodate you.
All estimates are based on business days and the Canadian Dollar. All orders are tracked and insured.
| Method | Delivery Time | Cost |
| Local Pick-Up – Canada: Victoria or Vancouver | 1 – 2 business days | FREE |
| Canada Post – Canada: Expedited* | 3 – 8 business days | $20.00 |
| Canada Post – Canada: Xpresspost* | 2 – 4 business days | $25.00 |
| Canada Post – Canada: Priority * | 1 – 2 business days | $50.00-$60.00 |
| Canada Post – USA: Standard * | 7 – 10 business days | $20.00 |
| Canada Post – USA: Expresspost * | 3 – 6 business days | $25.00 |
| Canada Post – Intl: Standard ** (Duty Charges Not Included) | 7 – 12 business days | $40.00 |
| Canada Post – Intl: Expresspost ** (Duty Charges Not Included) | 5 – 10 business days |
$65.00 |
* These are estimated time quotes from Canada Post and can vary from country to country. We do not have control over any customs delays. Orders shipped to USA are duty free.
**These items may incur a duty charge in your individual country. The duty/import fees are not estimated and are the responsibility of the customer.
Countries we currently ship to include: Australia, Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Norway, Singapore, Spain, Sweden, Switzerland, United Kingdom.
Any other countries would have to inquire prior to shipping so we can ensure authenticity, proper rates and addresses.
Return Policy
Online Purchases
We will gladly provide an exchange or store credit for online purchases. Artina’s Jewellery does not issue full refunds for any merchandise. Items must be returned within 30 days of receipt in order to qualify for an exchange or credit.
Only full price items may be returned for an exchange. Items purchased on sale are final sale. Merchandise must be returned in the original condition and in the original packaging. Upon receipt of any merchandise, Artina’s Jewellery has the right to deny returns of any items that do not meet our exchange policy standards. Shipping and handling fees are not refundable and are the responsibility of the customer. Exchanged items and Sale items are final sale.
Out of country – Exchanges
Please see our policy written above. If you are exchanging something from overseas, please contact us for proper shipping directions.
All US returns must be shipped tracked, via the United States Postal Service (USPS) and marked “Returned Goods, Canadian Art”. Any returns shipped via other services or not marked properly may incur brokerage and/or duty fees, which are the responsibility of the sender and will be deducted from your exchange or store credit. We are not responsible for damaged or lost returns. For more information please contact us.
In Store Purchases
No refunds. Exchange only or store credit within 30 days. All sale or special order purchases in store are final sale.