Shipping & Return

Shipping Information

You can purchase your items online and pick them up at an Artina’s Jewellery store near you (option is available by choosing Canada as the country being shipped to and selecting Local Pickup), or have them delivered directly to your door.

The following table lists the shipping methods and rates that are currently available when making a purchase from the Artina’s web site, unless specified otherwise. The delivery time is an estimate and may change depending on the order.

Select products may include a processing time. The processing time is the length of time between when an item is ordered online and before the order begins its journey to your doorstep.

If none of these options suit your needs, please feel free to use the contact page to discuss your shipping preferences and we will try to do everything possible to accommodate you.

All estimates are based on business days and the Canadian Dollar. All orders are tracked and insured.

Method Delivery Time Cost
Canada Post-Canada: Expresspost 2 – 4 business days $15.00
Canada Post-USA: Standard * 4 – 6 business days $20.00
Canada Post-USA: Expresspost * 2 – 4 business days $35.00
Canada Post-Intl: Standard ** 7 – 12 business days $50.00
Canada Post-Intl: Expresspost ** 5 – 8 business days $75.00

* These are estimated time quotes from Canada Post. We do not have control over any customs delays. Orders shipped to USA are duty free.

**These items may incur a duty charge in your individual country. Countries we ship to include: Australia, New Zealand, United Kingdom, Germany, Sweden, Norway, France, Denmark, Finland, Netherlands, Belgium, Austria, Switzerland. Any other countries would have to inquire prior to shipping so we can ensure authenticity, proper rates and addresses.

 

Return Policy

On-line Purchases

We will gladly provide an exchange or store credit for on-line purchases. Artina’s Jewellery does not issue full refunds for any merchandise. Items must be returned within 30 days of receipt in order to qualify for an exchange or credit.

Only full price items may be returned for a exchange. Merchandise must be returned in the original condition and in the original packaging. Upon receipt of any merchandise, Artina’s Jewellery has the right to deny returns of any items that do not meet our exchange policy standards. Shipping and handling fees are not refundable and are the responsibility of the customer. Exchanged items are final sale.

Out of country – Exchanges

Please see our policy written above. If you are exchanging something from overseas, please contact us for proper shipping directions.

All US returns must be shipped tracked, via the United States Postal Service (USPS) and marked “Returned Goods, Canadian Art”. Any returns shipped via other services or not marked properly may incur brokerage and/or duty fees, which are the responsibility of the sender and will be deducted from your exchange or store credit. We are not responsible for damaged or lost returns. For more information please contact us.

In-Store Purchases

No refunds. Exchange only or store credit within 30 days. All sale or special orders purchases in-store are final sale.